FAQ & Information

Chrome, Titanium Gold and Stainless Steel – X-CLEAN and a soft fibre cloth (neat vodka works too).

Brass – A clean and dry microfibre cloth.

Powder Coat – Carefully remove any loose deposits with a wet sponge and use a soft fibre cloth, with a little mild household detergent, then rinse with clean water.

Silicone – A clean cloth and soapy water (unscented hand or dishwasher soap works well).

Our hoop diameters are inside to inside edge. We recommend that you sit on a chair, with good posture and have someone measure from the seat of your chair to the top of your head. Then add 5cm (50mm) and select the Hoop/Lyra closest to that measurement for a good fit – Aerial Hoop Measuring Guide Sheet

We suggest removing the extension or B pole and inserting a broom handle or similar item in to the pole to dislodge the Top Insert

We suggest removing any jewellery, watches and piercings before doing pole or aerial activities.

All required hex keys are supplied with your pole set. Additionally, you will need a tape measure and a spirit level.

No, the silicone sheath is glued to the pole.

You may have tightened the spinning and static screws on the round section of the base instead of the flat section. We do offer a repair service for this fault. Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

Yes, if you should need a replacement screw(s) for any X-POLE product, please contact our technical team on 0044 (0)208 449 4400 or at [email protected] for advice.

X-STAGE/X-STAGE Lite (NST03/NST03LT)

A-pole retaining screws – 3 x M8 x 8
Static/Spinning – 2 x M10 x10
Bearing locking screws –  3 x M10 x 8 (Domed)
(NST02 – 3 x M10 x 8 Flat)
Bearing locating 1 x M6 x 5

XPERT (NX)

Adjuster locking screws – 3 x M10 x 8
Static/Spinning – 2 x M10 x 10

XPERT Pro (PX)

Adjuster locking screws – 3 x M10 x 8

Pre-2014 XPERT (XX)

Adjuster locking screws – 3 x M8 x 8
Static/Spinning – 2 x M8 x 10

Please purchase a replacement item from our shop section

Please purchase a replacement item from our shop section

Insert a piece of rubber band into the screw and then using the appropriate hex key, try again to remove the screw. If this fails, we do offer a repair service, Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

Ensure that the X-JOINT is fully contracted and then insert a broom handle or similar item in to the pole to dislodge the X-JOINT.

You may have tightened your adjuster screws onto the adjuster rod thread, causing damage to the thread in the process.

If your pole is up to 12 months old, we do offer a free repair service for this fault. Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

If your pole is older than 12 months, we suggest purchasing either replacement parts or a a new pole to remedy this issue. Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

1 x Main Frame Carry Case, 1 x Main Stage Frame, 1 x 4mm, 5mm and 6mm Hex Key, Side Skirts (X-STAGE only), Fixed Wheels (x2), 1 x Pole Case, 1 x X-STAGE A pole,1 x X-STAGE B pole, 1 x Bearing unit, 1 x 250mm X-JOINT, Instruction manual, 6 x stage floor plates and 2 x stage floor plates carry cases.

1 x XPERT Pro A pole, 1x XPERT Pro B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual and a 6mm Hex key.

1 x XPERT A pole, 1x XPERT B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual, 5mm Hex Key and 6mm Hex key.

1 x SPORT A pole, 1x SPORT B pole, 1 x 250mm extension, 1x 125mm extension, foam padding, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set),1 x 180mm X-JOINT, articulating base, upper plate, instruction manual, Tightening/Releasing Tool, 6mm Hex key and a carry/storage case.

You can purchase additional extensions and X-JOINT’s for your second hand pole from our shop area and you can download PDF files of the approprate manual from our support section. If you require additional screws to replace lost ones, please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

Please use children’s sand pit sand to fill the X-POLE sand bags

No, the X-STAGE pole set requires the X-STAGE base and bearing carrier to function.

No, SPORT, XPERT and XPERT Pro poles are not compatible with the X-STAGE bearing unit.

Use the image below to identify which generations/version X-STAGE you have:

Pre-2014 X-JOINT’s have a circular keyway pin in the centre of the joint. Post-2014 X-JOINT’s have an oval/pill shaped keyway pin at the centre of the X-JOINT.

Post 2014 X-JOINT

Pre-2014 X-JOINT

You will need to measure from the floor to the ceiling in the place where you intend to use the pole and then review the appropriate height chart for the pole to ascertain what extension you will need to reach your desired height. This video shows you how to measure your floor to ceiling height:

No ladder is required to set up any of our pressure mounted poles (SPORT, XPERT and XPERT Pro) or our freestanding poles (X-STAGE and X-STAGE Lite).

No, this is not possible.

No, this is not possible.

Please check the shape of the slot inside the A pole. If it is a semi-circle, it is a pre-2014 XPERT. If it is half an oval, it is a post-2014 XPERT.

Please check the shape of the slot inside the A pole. If it is a semi-circle, it is a pre-2014 SPORT. If it half an oval, it is a post-2014 SPORT.

X-JOINT’s are supplied inside the extensions of your set.

While the X-STAGE pole can not be made taller, it can be made shorter by using an NE extension.

To work out which extension you will require, follow this formula:

Your floor-to-ceiling height in millimetres – 1500mm – 135mm and then round down to the nearest extension (500mm, 750mm or 1000mm).

e.g. 2500mm – 1500mm – 135mm = 875mm (round down to 750mm)

X-STAGE height chart

Please contact our sales team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 1.

Check your manual first! The most common cause for this is the positioning of the ceiling dome and base, see pages 11-13 of your manual. Firstly, the dome must be positioned directly underneath a ceiling joist – with the joist lined up to run down the center of the dome. If the dome is off-center to the joist it will push up on one side when installed and cause an uneven spin.

Secondly, the pole must be completely vertical – so the base must be positioned correctly underneath the dome. Use a spirit level if you are unsure if your pole is straight.