My adjuster is stuck

You may have tightened your adjuster screws onto the adjuster rod thread, causing damage to the thread in the process.

If your pole is up to 12 months old, we do offer a free repair service for this fault. Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

If your pole is older than 12 months, we suggest purchasing either replacement parts or a a new pole to remedy this issue. Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

Vertical Leisure Limited is registered in England and Wales No 05057679. We are a credit broker and only offer credit products from Omni Capital Retail Finance Limited. Vertical Leisure Limited is authorised and regulated by the Financial Conduct Authority FRN952626. Vertical Leisure Ltd. Registered office: Ramon Lee Ltd., 93 Tabernacle Street, London, EC2A 4BA, United Kingdom Omni Capital Retail Finance Limited Registered office: 10 Norwich Street, London, EC4A 1BD, United Kingdom Terms and conditions apply. UK residents and GBP Sterling transactions only. Credit subject to age and status. Visit https://x-pole.co.uk/OCRF for more info. Please note that up to 12 months interest-free 0% finance is not regulated by the Financial Conduct Authority. Any late or missed repayment may have serious consequences and your credit rating may be affected which could make it more difficult to obtain credit in the future.