Terms and conditions of sale

All orders accepted by Vertical Leisure Ltd are subject to the Terms and Conditions below. These Terms and Conditions shall apply to all contracts for the sale of goods by Vertical Leisure Ltd (the Company) to the purchaser (the Customer) and shall comprise the only terms and condition of contract between the Company and the Customer to the exclusion of all others, with exception of such terms and conditions as shall be agreed in writing by a Director of the company.

1. Orders accepted by the company are subject to the terms and conditions below. Orders accepted by the company are subject to availability of stock. Acceptance of an order and therefore the existence of a contract of sale will only come into effect at the time when the company undertakes a delivery of stock to the customer.
1.2 The Company may at any time refuse or cancel the delivery of an order or balance of an order without notice.
1.3 To speed and facilitate invoicing, collation and despatch and avoid incorrect supply of goods full reference numbers, as shown in the left hand column of the price list, should be used.
1.4 Where stock is oversold the company will undertake allocations at its own discretion. Customers with overdue payments will not be included in any allocations.
1.5 When ordering products and/or services via the internet, customers are entering into a legally binding contract.


Items which are not in stock will be entered on back order and either, at the Companies discretion, despatched on arrival of stock or added to your future orders as and when they become available. If you do not want items to be back ordered, please inform us in writing.


3.1 The Company accepts no responsibility for non-delivery or late delivery. All orders are insured with the courier chosen to handle the delivery and a claim process for lost orders can be initiated with the said courier(s). All delivery dates quoted are approximate and are subject to amendment without notice. Time shall not be of the essence of delivery. A delivery date shall only form part of the contract if agreed in writing by a director. The Company shall not be liable for any loss or damage or expense whatsoever or howsoever arising from delay in delivery or failure to deliver.
3.2 The normal UK methods of delivery are post and carriers. All deliveries are subject to Packing and carriage charges shown in the price list or by quotation. The Company reserves the right to amend these charges without notice at any time. All delivery charges are exempt from any discounts shown or offered.
3.3 EXPORT DELIVERIES are Ex-Warehouse. Packing, carriage and insurance (if required or requested) are charged at cost. Goods are at the buyer’s risk as soon as they leave the Company’s premises. If requested, the Company will provide insurance to cover delivery, which will be charged at cost.


4.1 The Company’s goods are sold subject to the implied terms as to quality, description and fitness contained in the Sale of Goods Act 1979.
4.2 It is the customer’s responsibility to examine the consignments of goods upon arrival for correct quality, description, shortages, plus any transit damage. Claims MUST be made in writing or by phone to the Company’s Sales Department within 3 days of receipt of goods or within 14 days of the invoice date where the goods have become lost in transit.
4.3 Claims in respect of allegedly faulty goods, shortages or non-delivery shall not be grounds for withholding payment of accounts and shall not give the customer the right to offset/contra against payments made to the Company.
4.4 The Company will not accept packing and carriage charges for customer returns unless agreed by a Director
4.5 Refunds will be made on the receipt of the goods once the warranty claim is agreed. Proof of return (registered post or similar) should be retained as no refund or exchange can be made until the goods are received.


5.1 In the case of goods developing faults, the Company’s sales department should be notified in writing. Goods must not be returned under Warrantee until the Company’s consent has been obtained. If on examination of the goods, by the Company, we find that defects arise from faulty materials or workmanship, the Company will, at its option, repair or replace the goods free of charge. Note: The Company is unable to accept any liability save to the extent and in the circumstances described above. In particular, The Company cannot be liable for any financial loss, injury or damage caused to the buyer or any other person caused by any defect in the goods except to the extent that its negligence caused it or contributed thereto. The Company cannot, therefore, be responsible for the negligence of others. Where the buyer sells the Company’s goods as the Company’s agent, he has no authority to make any representations or give any warranties relating to the goods or their fitness for any purpose.

Our products have been manufactured and tested to the highest quality standards by X-POLE. This Limited Warranty offered by X-POLE covers defects in material or workmanship in new X-POLE products for a period of 6 months. This warranty extends to the original purchaser only and is non-transferable. Only consumers purchasing X-POLE products from authorised X-POLE retailers or resellers or through the X-POLE website may obtain coverage under our limited warranties.

5.2 What is covered?

X-POLE warrants its product against defects in material or workmanship as follows: X-POLE, at its own discretion, will replace at no charge for parts only or, at its option, replace any product or part of the product that proves defective because of improper workmanship and/or material, under normal installation, use, service and maintenance. If X-POLE is unable to provide a replacement and repair is not practical or cannot be made in a timely fashion, X-POLE may elect to refund the purchase price in exchange for the return of the product.

5.3 How Long Does The Coverage Last?

Our warranty periods are 6 MONTHS from the documented date of purchase, depending on the type of product and where it was purchased. This does not affect your statutory rights.

5.4 What Our Warranty Does Not Cover

Our warranties do not cover any problem that is caused by:

A. Conditions, malfunctions or damage not resulting from defects in material or workmanship.
B. Conditions, malfunctions or damage resulting from (1) normal wear and tear, improper installation, improper maintenance, misuse, abuse, negligence, accident or alteration.
C. Accessories, connected materials and products, or related products not manufactured by X-POLE.
D. Defects from use, wear and tear, chipped edges from pole to pole contact or being dropped and anything outside of a pure manufacturing defect are not covered.


6.1 The retail prices where shown are suggested retail prices and are inclusive of VAT (where applicable) at the current rate ruling on the date of invoice.
6.2 The goods will be invoiced including VAT, the VAT content total will be shown on the invoice.
6.3 Prices charged depend on the price list applicable to the customer type, ruling at the date of despatch.


The prices in the price list are in GBP Pounds Sterling and are correct at the time of going to press (errors and omissions excepted). Pricing in any currency other than GBP is approximate and it is the purchasers’ responsibility to check foreign currency prices against the GBP prices shown. The Company reserves the right to change prices without prior notice. In all cases, the price governing any delivery is the price ruling at the date of despatch. The invoice and or delivery note will show the price ruling at the date of despatch. No change can be considered for future promotions or price changes. The Company can accept no responsibility for loss of sales or profit due to errors, out-of-date price lists or press advertisements (errors and omissions excepted).


8.1 All invoices and in turn payments are in Pounds Sterling (£) unless otherwise agreed in writing by a Director of the company.
8.2 All invoices will be paid before the despatch of the invoiced goods.
8.3 Payment for goods will be by PayPal, credit card, cheque or bank transfer.
8.4 The company reserves the right to impose credit card surcharges on all credit card transactions.
8.5 The Company does not offer sale or return conditions.


The property in any goods despatched shall remain with the Company until such time after delivery as the buyer has paid all his indebtedness to us. On this event, the property shall irrevocably pass to the buyer. The buyer undertakes that until such event he will store the goods in such a way that they can readily be identified in his stock. The buyer is authorised to resell, as the Company’s agent, goods in which the property has not passed to him. Such sales must be in the ordinary course of his business and at a price not lower than that at which he bought the goods from us. He shall record these sales in such a way that they can readily be identified in his books. The buyer shall be liable to account to the Company for the proceeds of all sales made as the Company’s agent. Upon paying all his indebtedness to us upon invoices, he shall be entitled to retain the balance of such proceeds as his agreed commission on the sales. If the buyer enters into a composition of arrangement with his creditors, has a receiver appointed, commits an act of bankruptcy or if he goes into liquidation, the Company’s consent to his possession of the Company’s goods and his authority to sell them shall cease. The buyer shall return to the Company forthwith any of the Company’s goods held by him and also pay to us any monies received for any goods sold when acting as the Company’s agent. The Company may at any time require the buyer to return any of the Company’s goods held by him if any invoice becomes overdue. When goods are returned to the Company under these provisions, the Company will credit the buyer’s account with the trade price of the goods provided the goods are in perfect condition. If the goods are damaged the Company will credit at the Company’s estimate of the trade saleable value dependent on the severity of the damage. Any balance of the sum credited over the buyer’s indebtedness to the Company upon invoices will be returned to the buyer.


All published data of any kind by the Company relating to products is approximate. No warranty or condition of accuracy is given or implied. The Company accepts no responsibility for any loss or damage direct or indirect arising out of or in connection with this clause.


The law governing all contracts with Vertical Leisure Ltd is the Law of England. In the case of any dispute, the Courts of England have exclusive jurisdiction.

Items supplied may be the subject of patents and or registered designs. The Company reserves the right to withdraw or modify the design or specification of any item at any time without notice.


Thank you for purchasing our products at x-pole.co.uk operated by Vertical Leisure Ltd.

12.1 In order to be eligible for a refund, you have to notify us of your intention to return the item(s) within 14 days, you then have 14 days to return the item to us. If the below conditions are met, we are then obliged to provide a refund within 14 days. The product must be in the same condition that you receive it and undamaged in any way.

Grounds/conditions on which we will refuse to issue a refund include, but are not limited to:

  • Return of ex-display/ex-event items.
  • If you have damaged an item by trying to repair it yourself or getting someone else to do it.
  • Items returned without original packaging

12.2 Returns must be shipped in the original packaging. If the original packaging is damaged, the return transaction may be subject to a repackaging fee, this is at the company’s discretion and will be deducted from your refund.

12.3 We suggest using a tracked delivery service to ensure the safe return of your items.

12.4 We will require proof of purchase, for example, a sales receipt, order confirmation email or other evidence such as a bank statement.

12.5 After we receive your item, our team of technicians will inspect it and process your refund accordingly. The money will be refunded to the original payment method used during the purchase.

For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

For PayPal payments, it may take 7 to 10 days for the funds to be credited back to your account.

For direct bank transfer payments, it may take 7 to 10 days for the funds to be credited back to your account.

12.6 If the item(s) is damaged in any way, you have initiated the return after 30 calendar days have passed or you have not returned the item(s) in the original packaging, you will not be eligible for a refund. A reduced refund or credit note may be issued, solely at the company’s discretion.

12.7 To initiate a UK-based return, please contact [email protected]

12.8 For orders outside the UK, duties and taxes paid via Global-E are not refundable once an order has been dispatched from our warehouse.

12.9 For orders processed via Global-E for delivery outside of the UK, the standard returns procedure is to use the pre-paid returns method, which will deduct the cost of sending the item(s) back to Vertical Leisure Ltd. via DHL secure courier from the original order payment. Refunds will then be processed upon confirmed receipt of the item(s) and the remaining funds will be returned to the original payment instrument. Returns can be sent via other methods, but the standard procedure is recommended for secure returns.

If anything is unclear or you have more questions feel free to contact our customer support team.