FAQ & Information

SPORT (NS) upper plate = 230mm

SPORT (NS) base plate = 230mm

XPERT (NX) upper dome = 380mm

XPERT (NX) microbase = 120mm

XPERT Pro (PX) upper dome = 280mm

XPERT Pro (PX) base = 120mm

No, we advise against this and instead recommend the Ball Mount for studio use

A static trapeze, with no dynamic drops is fine for use on an X-POLE A-FRAME.

Yes, we produce an extended top bar for the A-FRAME which is 2m long

A maximum of two people can use an A-FRAME at one time

A maximum of two people can use a X-STAGE/X-STAGE Lite pole at one time

A maximum of two people can use a XPERT Pro pole at one time

A maximum of two people can use a XPERT pole at one time

A maximum of two people can use a SPORT pole at one time

All required hex keys are supplied with your pole set. Additionally, you will need a tape measure and a spirit level.

Yes, if you should need a replacement screw(s) for any X-POLE product, please contact our technical team on 0044 (0)208 449 4400 or at [email protected] for advice.

X-STAGE/X-STAGE Lite (NST03/NST03LT)

A-pole retaining screws – 3 x M8 x 8
Static/Spinning – 2 x M10 x10
Bearing locking screws –  3 x M10 x 8 (Domed)
(NST02 – 3 x M10 x 8 Flat)
Bearing locating 1 x M6 x 5

XPERT (NX)

Adjuster locking screws – 3 x M10 x 8
Static/Spinning – 2 x M10 x 10

XPERT Pro (PX)

Adjuster locking screws – 3 x M10 x 8

Pre-2014 XPERT (XX)

Adjuster locking screws – 3 x M8 x 8
Static/Spinning – 2 x M8 x 10

Ensure that the X-JOINT is fully contracted and then insert a broom handle or similar item in to the pole to dislodge the X-JOINT.

You may have tightened your adjuster screws onto the adjuster rod thread, causing damage to the thread in the process.

If your pole is up to 12 months old, we do offer a free repair service for this fault. Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

If your pole is older than 12 months, we suggest purchasing either replacement parts or a a new pole to remedy this issue. Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

1 x Main Frame Carry Case, 1 x Main Stage Frame, 1 x 4mm, 5mm and 6mm Hex Key, Side Skirts (X-STAGE only), Fixed Wheels (x2), 1 x Pole Case, 1 x X-STAGE A pole,1 x X-STAGE B pole, 1 x Bearing unit, 1 x 250mm X-JOINT, Instruction manual, 6 x stage floor plates and 2 x stage floor plates carry cases.

1 x XPERT Pro A pole, 1x XPERT Pro B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual and a 6mm Hex key.

1 x XPERT A pole, 1x XPERT B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual, 5mm Hex Key and 6mm Hex key.

1 x SPORT A pole, 1x SPORT B pole, 1 x 250mm extension, 1x 125mm extension, foam padding, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set),1 x 180mm X-JOINT, articulating base, upper plate, instruction manual, Tightening/Releasing Tool, 6mm Hex key and a carry/storage case.

Please use children’s sand pit sand to fill the X-POLE sand bags

No, the X-STAGE pole set requires the X-STAGE base and bearing carrier to function.

No, SPORT, XPERT and XPERT Pro poles are not compatible with the X-STAGE bearing unit.

You will need to measure from the floor to the ceiling in the place where you intend to use the pole and then review the appropriate height chart for the pole to ascertain what extension you will need to reach your desired height. This video shows you how to measure your floor to ceiling height:

No ladder is required to set up any of our pressure mounted poles (SPORT, XPERT and XPERT Pro) or our freestanding poles (X-STAGE and X-STAGE Lite).

While the X-STAGE pole can not be made taller, it can be made shorter by using an NE extension.

To work out which extension you will require, follow this formula:

Your floor-to-ceiling height in millimetres – 1500mm – 135mm and then round down to the nearest extension (500mm, 750mm or 1000mm).

e.g. 2500mm – 1500mm – 135mm = 875mm (round down to 750mm)

X-STAGE height chart

Please contact our sales team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 1.

Yes. You will need to purchase an adapter X-JOINT which will allow you to use NE extensions on your old pole.

Home Mounts are supplied with 4 x 5 x 40mm. Ball mounts do not come with screws.

This will depend on what type of mount you are using and the material you are attaching your mount to. Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

Please speak to our technical team regarding weight limits or visit this page.

X-POLE pressure mounted poles can be installed in rooms with solid ceilings, or ceilings that have a joist or girder above them. Pressure mounted poles use pressure between the floor and ceiling to keep them stable. There is a possibility that damage could be caused to the ceiling.

Once you know the ceiling height, an X-POLE only takes minutes to put up and take down.

The first time you put the pole up, you MUST read your manual first. This may take longer, but it will mean that you remember all the safety aspects when you put your X-POLE up!
 When you know how to do it, it’s just a matter of working out which extension to use… and we have a chart for that!

Check your manual first! The most common cause for this is the positioning of the ceiling dome and base, see pages 11-13 of your manual. Firstly, the dome must be positioned directly underneath a ceiling joist – with the joist lined up to run down the center of the dome. If the dome is off-center to the joist it will push up on one side when installed and cause an uneven spin.

Secondly, the pole must be completely vertical – so the base must be positioned correctly underneath the dome. Use a spirit level if you are unsure if your pole is straight.

Joists can be located by either tapping across the ceiling with a knuckle or with an electronic stud finder. With a knuckle you tap across until a more solid sound is heard – this is a joist or beam. A hollow sound is the space between the joists. A stud finder will locate the joist electronically (see what is a stud finder). 



All of our poles are completely removable and portable. With the pressure mounted system, you do not have to drill in to your ceiling or floor.

You may need a permanent fixture (mount) if your ceiling is above 12 feet or have slanted ceiling, but the pole is still easily removable.

For studio and gym use, we offer custom poles that can be portable or fixed. Please contact us for more info.

Like the base, the ceiling dome has a soft, clear silicone ring around it. If this is kept clean and free from dirt/dust there is no reason it will mark a plasterboard or cement ceiling. We recommend wiping it down with baby wipes before installing to ensure it is clean and prevent transfer of dirt onto ceiling. If you have not cleaned the dome and it has transferred dirt onto the ceiling it can be cleaned off with sugar soap.

The pole should leave no damage to a floor or ceiling, as long as it is used and maintained correctly! Please watch our installation video when your pole arrives, and the instruction manual has tips on how to maintain your pole.

X-POLE poles have a soft, clear silicone pad around the base. This gives excellent adhesion to virtually any surface and also stops any damage.

As with any pressure pole it is possible that marks may occur but these can be rubbed off.

Using a pole on a carpet is fine, but remember that when you tighten the pole, the carpet will compress anywhere from 1/2-2 inches, so please be aware of this when measuring your ceiling and after initial set-up you may need to re-tighten.

X-POLE poles can be used on virtually any floor; wood, tile, carpet etc.

If there is any doubt, please call our technical support department on 0044(0)208 449 4400.

Care needs to be taken on wooden floors which flex to make sure the pole is fully compressed.

If you have slanted, vaulted or cathedral style ceilings you can use our XPERT or XPERT Pro poles. This can be done by purchasing a vaulted ceiling mount.

Unfortunately, SPORT poles do not have this option.