FAQ & Information
Find out more about us and get any assistance you need
How do I clean a pole?
Brass – A clean and dry microfibre cloth.
Powder Coat – Carefully remove any loose deposits with a wet sponge and use a soft fibre cloth, with a little mild household detergent, then rinse with clean water.
Silicone – A clean cloth and soapy water (unscented hand or dishwasher soap works well).
Where do you ship to?
X-POLE ships across the globe. For global office locations, please visit xpole.com.
X-POLE UK & Europe (x-pole.co.uk) delivers to the following destinations:
Albania – Up to 4 business days
Austria – 5-6 business days
Belgium – 4-5 business days
Bulgaria – 6-7 business days
Croatia – 7-8 business days
Cyprus – Up to 4 business days
Czech Republic – 5-6 business days
Denmark – 4-6 business days
Estonia – 7-8 business days
Finland – 6-9 business days
France – 4-8 business days
Germany – 4-5 business days
Gibraltar – 7-9 business days
Greece – 9-13 business days
Guernsey – 6-8 business days
Hungary – 5-6 business days
Iceland – Up to 3 business days
Ireland – 4-5 business days
Isle of Man – 3-4 business days
Italy – 5-9 business days
Jersey – 6-8 business days
Latvia – 6-8 business days
Liechtenstein – 5-9 business days
Lithuania – 6-7 business days
Luxembourg – 4-5 business days
Malta – Up to 3 business days
Montenegro – Up to 5 business days
Netherlands – 4-5 business days
North Macedonia – Up to 3 business days
Norway – 6-9 business days
Poland – 5-6 business days
Portugal – 5-6 business days
Romania – 7-8 business days
Serbia – Up to 3 business days
Slovak Republic – 6-7 business days
Slovenia – 5-6 business days
South Africa – 4-8 business days
Spain – 5-7 business days
Sweden – 5-7 business days
Switzerland – 5-6 business days
Turkey – 3-5 business days
United Kingdom – 1-3 business days
For destinations not listed, don’t hesitate to get in touch with our sales team on [email protected] or 0044 (0)208 449 4400 for a quote.
Which Size Hoop/Lyra Should I Choose?
Our hoop diameters are inside to inside edge. We recommend that you sit on a chair, with good posture and have someone measure from the seat of your chair to the top of your head. Then add 5cm (50mm) and select the Hoop/Lyra closest to that measurement for a good fit – Aerial Hoop Measuring Guide Sheet
What’s the size of the upper dome/base?
SPORT (NS) upper plate = 230mm
SPORT (NS) base plate = 230mm
XPERT (NX) upper dome = 380mm
XPERT (NX) microbase = 120mm
XPERT Pro (PX) upper dome = 280mm
XPERT Pro (PX) base = 120mm
Can I use a home mount in my studio?
No, we advise against this and instead recommend the Ball Mount for studio use
Can I make the A-FRAME wider?
Yes, we produce an extended top bar for the A-FRAME which is 2m long
How many people can use an A-FRAME at once?
A maximum of two people can use an A-FRAME at one time
How many people can use an X-STAGE/X-STAGE Lite at once?
A maximum of two people can use a X-STAGE/X-STAGE Lite pole at one time
How many people can use an XPERT Pro at once?
A maximum of two people can use a XPERT Pro pole at one time
How many people can use an XPERT at once?
A maximum of two people can use a XPERT pole at one time
How many people can use a SPORT at once?
A maximum of two people can use a SPORT pole at one time
Can I buy a different diameter pole set for my X-STAGE/X-STAGE Lite?
Yes, please check in our shop section
Can I buy just the pole set for an X-STAGE/X-STAGE Lite?
Yes, please check in our shop section
What is a competition/dual lined multi-piece pole?
Competition/dual lined multi-piece’s are designed for commercial (studios and gym) usage. They have an inner steel core that adds rigidity and strength at taller heights. They use a 2.5m A pole and a single X-JOINT and dual lined extension to reach your desired height.
How do I put up a competition/dual lined multi-piece pole?
How do I take down my X-STAGE/X-STAGE Lite?
What tools do I need to put up my pole?
All required hex keys are supplied with your pole set. Additionally, you will need a tape measure and a spirit level.
Is the silicone on silicone poles removable?
No, the silicone sheath is glued to the pole.
Can anyone do aerial fitness?
Yes, but if you have any concerns, please contact your doctor.
Can anyone do pole fitness?
Yes, there is no limit or pre-requisite for pole fitness. Pole exercise is extremely physical and uses muscles that you will not have used before and therefore if you are not warmed up; muscle damage, strains and injury can occur. Before using a pole it is mandatory to warm up and, after use, cool down. It is highly recommended that before you use your pole you purchase a suitable DVD to learn the basic moves or attend pole fitness classes. Never try moves beyond your ability without an instructor. If at any time whilst using your pole you feel uncomfortable, your muscles hurt, or you are short of breath – take a break. Always rest between moves & exercise sensibly, if you experience any health issues, seek medical advice. But if you have any concerns, please contact your doctor.
What comes in the X-STAGE/X-STAGE Lite kit?
1 x Main Frame Carry Case, 1 x Main Stage Frame, 1 x 4mm, 5mm and 6mm Hex Key, Side Skirts (X-STAGE only), Fixed Wheels (x2), 1 x Pole Case, 1 x X-STAGE A pole,1 x X-STAGE B pole, 1 x Bearing unit, 1 x 250mm X-JOINT, Instruction manual, 6 x stage floor plates and 2 x stage floor plates carry cases.
What comes in the XPERT Pro kit?
1 x XPERT Pro A pole, 1x XPERT Pro B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual and a 6mm Hex key.
What comes in the XPERT kit?
1 x XPERT A pole, 1x XPERT B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual, 5mm Hex Key and 6mm Hex key.
What comes in the SPORT kit?
1 x SPORT A pole, 1x SPORT B pole, 1 x 250mm extension, 1x 125mm extension, foam padding, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set),1 x 180mm X-JOINT, articulating base, upper plate, instruction manual, Tightening/Releasing Tool, 6mm Hex key and a carry/storage case.
I have a second-hand X-POLE product
You can purchase additional extensions and X-JOINT’s for your second hand pole from our shop area and you can download PDF files of the approprate manual from our support section. If you require additional screws to replace lost ones, please contact our technical team for advice on either su[email protected] or 00 44 (0)208 449 4400 and select option 3.
Do you accept US Dollars?
Our US site, www.xpoleus.com, accepts US Dollars
Do you accept Euros?
Just select your country and preferred currency from the dropdown menu in the top left-hand corner (or bottom of the mobile menu), we’ll take care of the rest.
What kind of sand should I put in my sand bags?
Please use children’s sand pit sand to fill the X-POLE sand bags
How long until my product is delivered?
In the UK, pending stock availability, you can expect your item to be delivered within 1-2 business days. In Europe, pending stock availability, you can expect your item to be delivered within 2-5 business days. In certain circumstances, where there is customs clearance required, delivery can take up to 10 business days, pending stock availability and local customs clearance rules.
How long will my pole last?
Depending on amount of use and maintenance, your pole can last from 2-5 years.
Can I use my X-STAGE pole without the stage base?
No, the X-STAGE pole set requires the X-STAGE base and bearing carrier to function.
Can I use my SPORT/XPERT/XPERT Pro on my X-STAGE?
No, SPORT, XPERT and XPERT Pro poles are not compatible with the X-STAGE bearing unit.
How can I tell what generation/version my X-STAGE is?
Use the image below to identify which generations/version X-STAGE you have:
How can I tell what generation/version X-JOINT I have?
Pre-2014 X-JOINT’s have a circular keyway pin in the centre of the joint. Post-2014 X-JOINT’s have an oval/pill shaped keyway pin at the centre of the X-JOINT.
Post 2014 X-JOINT
How do I know what extensions I need?
You will need to measure from the floor to the ceiling in the place where you intend to use the pole and then review the appropriate height chart for the pole to ascertain what extension you will need to reach your desired height. This video shows you how to measure your floor to ceiling height:
Do I need a ladder?
No ladder is required to set up any of our pressure mounted poles (SPORT, XPERT and XPERT Pro) or our freestanding poles (X-STAGE and X-STAGE Lite).
Do you offer finance?
Yes. We offer finance plans via our finance partners, ClearPay and OmniCaptial Retail Finance.
Can I make a SPORT spinning?
No, this is not possible.
Do you offer an upgrade service?
No, we do not offer an upgrade service.
How can I tell what generation/version my XPERT is?
Please check the shape of the slot inside the A pole. If it is a semi-circle, it is a pre-2014 XPERT. If it is half an oval, it is a post-2014 XPERT.
How can I tell what generation/version my SPORT is?
Please check the shape of the slot inside the A pole. If it is a semi-circle, it is a pre-2014 SPORT. If it half an oval, it is a post-2014 SPORT.
Where are the X-JOINT’s in my pole set?
X-JOINT’s are supplied inside the extensions of your set.
What X-JOINT’s come in the pole sets?
X-POLE sets are supplied with 2 x 200mm and 1 x 180mm X-JOINT’s as standard. Additional X-JOINT’s can be purchased from your local X-POLE office.
Can I adjust the height of the pole on my X-STAGE?
While the X-STAGE pole can not be made taller, it can be made shorter by using an NE extension.
To work out which extension you will require, follow this formula:
Your floor-to-ceiling height in millimetres – 1500mm – 135mm and then round down to the nearest extension (500mm, 750mm or 1000mm).
e.g. 2500mm – 1500mm – 135mm = 875mm (round down to 750mm)
Please contact our sales team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 1.
Do you have parts for XP/Screw together poles?
Unfortunately, we no longer manufacture parts for these products.
Can I use new extensions with my old pole?
Yes. You will need to purchase an adapter X-JOINT which will allow you to use NE extensions on your old pole.
Do you supply screws with your mounts?
Home Mounts are supplied with 4 x 5 x 40mm. Ball mounts do not come with screws.
What screws do I need for my mount?
This will depend on what type of mount you are using and the material you are attaching your mount to. Please contact our technical team for advice on either su[email protected] or 00 44 (0)208 449 4400 and select option 3.
What are the product weight limits?
Please speak to our technical team regarding weight limits or visit this page.
How much does an X-FLY weigh?
The X-POLE X-FLY flying pole weighs approximately 18kg
How much does a LyraPole weigh?
The X-POLE LyraPole weighs approximately 15kg
How much does a hoop weigh?
X-POLE hoops weigh approximately 15kg
How much does an A-FRAME weigh?
The X-POLE A-FRAME weighs 35kg
How much does an X-STAGE/X-STAGE Lite weigh?
The X-POLE X-STAGE weighs 100kg. The X-STAGE Lite weighs 75kg.
How much does an XPERT Pro weigh?
The X-POLE XPERT Pro weighs 21kg
How much does an XPERT weigh?
The X-POLE XPERT weighs 21kg
How much does a SPORT weigh?
The X-POLE SPORT weighs 18.5kg
What are the shipping dimensions of my product?
Our boxing differs depending on the product, here is a list of the different box sizes:
A-FRAME: L – 1600mm H – 290mm D – 290mm
SPORT: L – 1180mm H – 270mm – D – 80mm
XPERT: L – 1180mm – H – 460mm – D 125mm
XPERT PRO: L – 1170mm H – 430mm D – 140mm
X-STAGE: L – 950mm H – 410mm D – 250mm
X-STAGE LITE: L – 1015mm H – 315mm D – 205mm
X-STAGE PLATES: L – 750mm H – 120mm – D – 830mm
What is the size of the box my product will come in?
Our boxing differs depending on the product, here is a list of the different box sizes:
A-FRAME: L – 1600MM H – 250MM D – 250MM
SPORTS: L – 1150MM H – 245MM – D – 85MM
XPERT/XPERT PRO: L – 1170MM H – 450MM D – 125MM
X-STAGE: L – 950MM H – 410MM D – 250MM
X-STAGE LITE: L – 1015MM H – 315MM D – 205MM
X-STAGE PLATES: L – 750MM H – 120MM – D – 830MM
What kind of ceiling can I use an X-POLE on?
X-POLE pressure mounted poles can be installed in rooms with solid ceilings, or ceilings that have a joist or girder above them. Pressure mounted poles use pressure between the floor and ceiling to keep them stable. There is a possibility that damage could be caused to the ceiling.
What is an X-JOINT?
What’s the difference between each pole finish?
Chrome – The industry standard finish and a good all-rounder for all levels of skill/experience. High grade steel poles are coated in Chrome and polished to a high finish.
Stainless Steel – A great alternative to Chrome or Brass and very hard wearing. Stainless Steel poles are polished to a mirror finish. Also good for polers with nickel allergies and ideal for commercial environments (studios and gyms) with a lot of polers!
Brass – Great in hotter climates as the grip factor increases with the ambient temperature and the perfect choice for polers with nickel allergies.
Titanium Gold – Chrome poles are taken and electronically coated with the finish for an enhanced grip.
Powder Coat (Black, Pink & White) – Useful for people who struggle to grip standard metal poles. Very high grip factor! Steel poles are powder coated and baked to seal the finish. Available in black, white and hot pink!
Silicone (Black & Pink) – The ultimate easy grip pole! Minimal skin to pole contact needed. Steel poles have a silicone sleeve attached to the surface of the pole. Available in 45mm pole diameter only.
Chrome – 40mm and 45mm – Steel core with Chrome coating applied
Stainless Steel – 40mm and 45mm – Highly polished Stainless Steel pole
Brass – 40mm and 45mm –Brass tube.
Titanium Gold – 40mm and 45mm – Steel core with Chrome coating that is then electronically treated to give the Gold finish with additional grip
Powder Coat (Black, White and Pink) – 40mm and 45mm – Steel core with a powder coat layer baked on
Silicone (Black and Pink) – 45mm – Steel core with a 5mm thick silicone sheath glued to the pole
How do I measure my floor to ceiling height?
How much space do I need to use my X-POLE safely?
Is the pole portable?
Is the pole permanent?
All of our poles are completely removable and portable. With the pressure mounted system, you do not have to drill in to your ceiling or floor.
You may need a permanent fixture (mount) if your ceiling is above 12 feet or have slanted ceiling, but the pole is still easily removable.
For studio and gym use, we offer custom poles that can be portable or fixed. Please contact us for more info.
Will the pole leave marks on my ceiling?
Like the base, the ceiling dome has a soft, clear silicone ring around it. If this is kept clean and free from dirt/dust there is no reason it will mark a plasterboard or cement ceiling. We recommend wiping it down with baby wipes before installing to ensure it is clean and prevent transfer of dirt onto ceiling. If you have not cleaned the dome and it has transferred dirt onto the ceiling it can be cleaned off with sugar soap.
Will my pole damage my floor/ceiling?
The pole should leave no damage to a floor or ceiling, as long as it is used and maintained correctly! Please watch our installation video when your pole arrives, and the instruction manual has tips on how to maintain your pole.
X-POLE poles have a soft, clear silicone pad around the base. This gives excellent adhesion to virtually any surface and also stops any damage.
As with any pressure pole it is possible that marks may occur but these can be rubbed off.
Can I use my pole on carpet?
Using a pole on a carpet is fine, but remember that when you tighten the pole, the carpet will compress anywhere from 1/2-2 inches, so please be aware of this when measuring your ceiling and after initial set-up you may need to re-tighten.
What floors can X-POLE’s be used on?
X-POLE poles can be used on virtually any floor; wood, tile, carpet etc.
If there is any doubt, please call our technical support department on 0044(0)208 449 4400.
Care needs to be taken on wooden floors which flex to make sure the pole is fully compressed.
Can I use my pole on slanted ceilings?
X-POLE: Beyond The Expected
Ready to go beyond your own expectations, limits, fears, boundaries and anything else holding you back? We're here for you through thick and thin, the good days and the bad days, always striving to give you the best experience possible. We're all in a race, the human race! X-POLE is for everybody; no matter what tribe or clique you identify with or belong to, we are all one people, and X-POLE is here for all of you. At home, in the gym, studio or on the go: We are X-POLE and we are here to go Beyond The Expected.