FAQ & Information

Chrome, Titanium Gold and Stainless Steel – X-CLEAN and a soft fibre cloth (neat vodka works too).

Brass – A clean and dry microfibre cloth.

Powder Coat – Carefully remove any loose deposits with a wet sponge and use a soft fibre cloth, with a little mild household detergent, then rinse with clean water.

Silicone – A clean cloth and soapy water (unscented hand or dishwasher soap works well).

We suggest removing the extension or B pole and inserting a broom handle or similar item in to the pole to dislodge the Top Insert

No, we advise against this and instead recommend the Ball Mount for studio use

A static trapeze, with no dynamic drops is fine for use on an X-POLE A-FRAME.

A maximum of two people can use an A-FRAME at one time

A maximum of two people can use a X-STAGE/X-STAGE Lite pole at one time

A maximum of two people can use a XPERT Pro pole at one time

A maximum of two people can use a XPERT pole at one time

A maximum of two people can use a SPORT pole at one time

All required hex keys are supplied with your pole set. Additionally, you will need a tape measure and a spirit level.

No, the silicone sheath is glued to the pole.

You may have tightened the spinning and static screws on the round section of the base instead of the flat section. We do offer a repair service for this fault. Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

Yes, if you should need a replacement screw(s) for any X-POLE product, please contact our technical team on 0044 (0)208 449 4400 or at [email protected] for advice.

X-STAGE/X-STAGE Lite (NST03/NST03LT)

A-pole retaining screws – 3 x M8 x 8
Static/Spinning – 2 x M10 x10
Bearing locking screws –  3 x M10 x 8 (Domed)
(NST02 – 3 x M10 x 8 Flat)
Bearing locating 1 x M6 x 5

XPERT (NX)

Adjuster locking screws – 3 x M10 x 8
Static/Spinning – 2 x M10 x 10

XPERT Pro (PX)

Adjuster locking screws – 3 x M10 x 8

Pre-2014 XPERT (XX)

Adjuster locking screws – 3 x M8 x 8
Static/Spinning – 2 x M8 x 10

Please purchase a replacement item from our shop section

Please purchase a replacement item from our shop section

Insert a piece of rubber band into the screw and then using the appropriate hex key, try again to remove the screw. If this fails, we do offer a repair service, Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

Ensure that the X-JOINT is fully contracted and then insert a broom handle or similar item in to the pole to dislodge the X-JOINT.

You may have tightened your adjuster screws onto the adjuster rod thread, causing damage to the thread in the process.

If your pole is up to 12 months old, we do offer a free repair service for this fault. Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

If your pole is older than 12 months, we suggest purchasing either replacement parts or a a new pole to remedy this issue. Please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

1 x Main Frame Carry Case, 1 x Main Stage Frame, 1 x 4mm, 5mm and 6mm Hex Key, Side Skirts (X-STAGE only), Fixed Wheels (x2), 1 x Pole Case, 1 x X-STAGE A pole,1 x X-STAGE B pole, 1 x Bearing unit, 1 x 250mm X-JOINT, Instruction manual, 6 x stage floor plates and 2 x stage floor plates carry cases.

1 x XPERT Pro A pole, 1x XPERT Pro B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual and a 6mm Hex key.

1 x XPERT A pole, 1x XPERT B pole, 1 x 250mm extension, 1 x Top Insert, 1x 125mm extension, 2 x 200mm X-JOINT (3 x 200mm X-JOINT’s in a 40mm pole set), 1 x 180mm X-JOINT, base, upper dome, instruction manual, 5mm Hex Key and 6mm Hex key.

You can purchase additional extensions and X-JOINT’s for your second hand pole from our shop area and you can download PDF files of the approprate manual from our support section. If you require additional screws to replace lost ones, please contact our technical team for advice on either [email protected] or 00 44 (0)208 449 4400 and select option 3.

Please use children’s sand pit sand to fill the X-POLE sand bags

Depending on amount of use and maintenance, your pole can last from 2-5 years.

No, the X-STAGE pole set requires the X-STAGE base and bearing carrier to function.

No, SPORT, XPERT and XPERT Pro poles are not compatible with the X-STAGE bearing unit.

Use the image below to identify which generations/version X-STAGE you have:

Pre-2014 X-JOINT’s have a circular keyway pin in the centre of the joint. Post-2014 X-JOINT’s have an oval/pill shaped keyway pin at the centre of the X-JOINT.

Post 2014 X-JOINT

Pre-2014 X-JOINT

Unfortunately, we no longer manufacture parts for these products.