FAQ & Information
Find out more about us and get any assistance you need
Shopping Terms
Where do you ship to?
X-POLE ships across the globe. For global office locations, please visit xpole.com.
X-POLE UK & Europe (x-pole.co.uk) delivers to the following destinations:
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Serbia
Slovakia
Slovenia
Spain
Switzerland
Sweden
United Kingdom
Do you accept US Dollars?
Our US site, www.xpoleus.com, accepts US Dollars
Do you accept Euros?
Yes, we accept Euros and you can pay in this currency when checking out.
How long until my product is delivered?
In the UK, pending stock availability, you can expect your item to be delivered within 1-2 business days. In Europe, pending stock availability, you can expect your item to be delivered within 2-5 business days. In certain circumstances, where there is customs clearance required, delivery can take up to 10 business days, pending stock availability and local customs clearance rules.
Do you offer an upgrade service?
No, we do not offer an upgrade service.
How much does an X-FLY weigh?
The X-POLE X-FLY flying pole weighs approximately 18kg
How much does a LyraPole weigh?
The X-POLE LyraPole weighs approximately 15kg
How much does a hoop weigh?
X-POLE hoops weigh approximately 15kg
How much does an A-FRAME weigh?
The X-POLE A-FRAME weighs 35kg
How much does an X-STAGE/X-STAGE Lite weigh?
The X-POLE X-STAGE weighs 100kg. The X-STAGE Lite weighs 75kg.
How much does an XPERT Pro weigh?
The X-POLE XPERT Pro weighs 21kg
How much does an XPERT weigh?
The X-POLE XPERT weighs 21kg
How much does a SPORT weigh?
The X-POLE SPORT weighs 18.5kg
What are the shipping dimensions of my product?
Our boxing differs depending on the product, here is a list of the different box sizes:
A-FRAME: L – 1600mm H – 250mm D – 250mm
SPORT: L – 1180mm H – 270mm – D – 80mm
XPERT: L – 1180mm – H – 460mm – D 125mm
XPERT PRO: L – 1170mm H – 430mm D – 140mm
X-STAGE: L – 950mm H – 410mm D – 250mm
X-STAGE LITE: L – 1015mm H – 315mm D – 205mm
X-STAGE PLATES: L – 750mm H – 120mm – D – 830mm
What is the size of the box my product will come in?
Our boxing differs depending on the product, here is a list of the different box sizes:
A-FRAME: L – 1600MM H – 250MM D – 250MM
SPORTS: L – 1150MM H – 245MM – D – 85MM
XPERT/XPERT PRO: L – 1170MM H – 450MM D – 125MM
X-STAGE: L – 950MM H – 410MM D – 250MM
X-STAGE LITE: L – 1015MM H – 315MM D – 205MM
X-STAGE PLATES: L – 750MM H – 120MM – D – 830MM
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