FAQ & Information

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Shopping Terms

Do you accept US Dollars?

Our US site, www.xpoleus.com, accepts US Dollars

Do you accept Euros?

Yes, we accept Euros and you can pay in this currency when checking out.

How long until my product is delivered?

In the UK, pending stock availability, you can expect your item to be delivered within 1-2 business days. In Europe, pending stock availability, you can expect your item to be delivered within 2-5 business days. In certain circumstances, where there is customs clearance required, delivery can take up to 10 business days, pending stock availability and local customs clearance rules.

Do you offer an upgrade service?

No, we do not offer an upgrade service.

How much does an X-FLY weigh?

The X-POLE X-FLY flying pole weighs approximately 18kg

How much does a LyraPole weigh?

The X-POLE LyraPole weighs approximately 15kg

How much does a hoop weigh?

X-POLE hoops weigh approximately 15kg

How much does an A-FRAME weigh?

The X-POLE A-FRAME weighs 35kg

How much does an X-STAGE/X-STAGE Lite weigh?

The X-POLE X-STAGE weighs 100kg. The X-STAGE Lite weighs 75kg.

How much does an XPERT Pro weigh?

The X-POLE XPERT Pro weighs 21kg

How much does an XPERT weigh?

The X-POLE XPERT weighs 21kg

How much does a SPORT weigh?

The X-POLE SPORT weighs 18.5kg

What are the shipping dimensions of my product?

Our boxing differs depending on the product, here is a list of the different box sizes:

A-FRAME: L – 1600mm H – 250mm D – 250mm
SPORT: L – 1180mm H – 270mm – D – 80mm
XPERT: L – 1180mm – H – 460mm – D 125mm
XPERT PRO: L – 1170mm H – 430mm D – 140mm
X-STAGE: L – 950mm H – 410mm D – 250mm
X-STAGE LITE: L – 1015mm H – 315mm D – 205mm
X-STAGE PLATES: L – 750mm H – 120mm – D – 830mm

What is the size of the box my product will come in?

Our boxing differs depending on the product, here is a list of the different box sizes:

A-FRAME: L – 1600MM H – 250MM D – 250MM
SPORTS: L – 1150MM H – 245MM – D – 85MM
XPERT/XPERT PRO: L – 1170MM H – 450MM D – 125MM
X-STAGE: L – 950MM H – 410MM D – 250MM
X-STAGE LITE: L – 1015MM H – 315MM D – 205MM
X-STAGE PLATES: L – 750MM H – 120MM – D – 830MM

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