Vertical Leisure Ltd. (X-POLE) stock availability

Forward planning and careful analysis of predicted demand mean that Vertical Leisure Ltd. is able to fulfil most, if not all, orders placed in a timely manner throughout the calendar year. However, in recent months, external influences have affected our supply chain dramatically.

For many years, we have trusted the operators of Felixstowe port to handle our shipments, and in most cases, they have performed diligently. In recent months, the COVID pandemic has caused absolute chaos at the port.

In an operational note posted on its website, Hutchinson Ports said delays at Felixstowe would continue “at least into December and possibly through into the New Year.” Which is causing havoc for import-dependent businesses such as Vertical Leisure Ltd., making forward inventory management an almost impossible task.

We can appreciate and sympathise with our customers wishing to gift pole and aerial products around Christmas, we ask for understanding and patience during these unprecedented and challenging times. We are looking at alternative ports of entry into the UK for our shipments to try and ensure as smooth a flow of products as possible.

Our desire is to fulfil all orders as soon as possible to ensure an enjoyable and fun festive season. All our internal teams are working hard to support this goal and aiming to keep you, our valued and treasured customers up to date with developments regarding your orders as soon as new information becomes available.

To enquire about product availability, please contact [email protected] or call us on 0044 (0)208 449 4400/0044 (0)7377 957 684.

Your X-POLE Team

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